BMC HOSTING — TERMS AND CONDITIONS
Version: 30 October 2026
1. Who we are
BMC Hosting is a service of Bareta Media and Communications C.I.C., a community interest company registered in England and Wales, company number 16872848. Registered office: 15 Queens Road, Erdington, Birmingham, England, B23 7JP. Website: https://www.baretamedia.co.uk. For support, cancellations or complaints, email info@baretamedia.co.uk.
2. Your order and service
These terms apply to hosting and domain services purchased through https://my.baretahosting.co.uk. The product description, price, billing period and any specific written agreement form part of your order. Please check your details before paying. We confirm acceptance and activation by email or in your account. An order acknowledgement alone does not guarantee that a domain has been registered or a service activated. If we cannot supply an accepted order, we will refund the payment for the unprovided service.
BMC WordPress Hosting provides hosting for one website, with a customer control panel and a WordPress dashboard once installed. Domain registration, website design, content updates and other work are charged separately unless expressly included in your written quotation. Hosting uses third-party infrastructure. We provide services with reasonable care and skill; we do not promise uninterrupted availability or a particular search-engine ranking.
3. Prices, payment and renewals
BMC WordPress Hosting is £9.99 per month at this version date. The total payable, including any applicable taxes, and the selected billing period are shown at checkout. Domain prices depend on the extension and registration period. Pay invoices by their stated due date using an available payment method.
Monthly hosting continues month by month until cancelled. Where you authorise automatic payments, we may collect renewal charges using that authorisation. Otherwise you must arrange payment by the due date. Domain registration periods and renewal dates are separate from hosting. Check your account and renewal notices. We will notify you of price increases at least 30 days before they apply to a future renewal, allowing you to cancel before the new price takes effect.
4. Cancellation and refunds
You may cancel future hosting renewals through the available account controls or by emailing info@baretamedia.co.uk before the renewal date. We will confirm the effective date. Unless you request an earlier end, cancellation takes effect at the end of the paid period. Routine cancellation does not normally produce a refund for the unused part of that period, except where a legal right or an agreed refund applies. Cancelling hosting does not automatically cancel or transfer a separately registered domain.
If you are a consumer buying online, you normally have 14 days from the day after the service contract is made to cancel without giving a reason. Contact us with a clear statement. If you expressly request service to begin during that period, any lawful deduction for service already supplied will be proportionate. A right to cancel a fully performed service is lost only where the required express consent and acknowledgement have been obtained. These terms alone do not obtain that consent. We will make refunds due under statutory cancellation rights within 14 days of being informed, using the original payment method unless otherwise agreed.
Domain registration or renewal may be irreversible once processed. Change-of-mind refunds are not normally available after processing, but this does not remove any statutory cancellation, refund or other consumer rights. Contact us before ordering if you need a delayed start.
Optional cancellation notice: “To Bareta Media and Communications C.I.C., info@baretamedia.co.uk, 15 Queens Road, Erdington, Birmingham, B23 7JP: I give notice that I cancel my contract for [service/domain], ordered on [date]. Customer name: [name]. Customer address: [address]. Account or invoice reference: [reference]. Date: [date].” A signature is needed only if sent on paper. You do not have to use this wording.
5. Overdue payments and service closure
Renewal notices are normally issued 14 days before renewal, with a further reminder three days before renewal. If payment remains overdue, account or service access may be restricted from the due date, hosting may be suspended from the following day, and services may be cancelled after 28 days. We send payment-failure notices and a reminder seven days before scheduled cancellation. Contact us promptly if you dispute an invoice or need help.
Cancellation or termination can result in permanent deletion of hosted files, databases and mailboxes. Export your data before the service ends. Domain expiry, redemption and release follow the relevant registry rules and can have different timescales or additional recovery charges, which we will explain before you agree to them.
6. Domains
Check spelling, ownership and contact details carefully. Availability is not guaranteed until registration succeeds. Domains are registered for the named registrant, subject to the applicable registrar and registry terms provided during the order process. Keep your contact details current and respond to verification requests. You are responsible for ensuring your chosen name does not infringe another party’s rights. Ask us for help with eligible transfers; transfer restrictions and registry charges may apply.
7. Your responsibilities and acceptable use
Keep account credentials secure and contact us promptly if you suspect unauthorised access. You retain ownership of your content and must have permission to use it. Keep WordPress, themes and plugins appropriately maintained unless you have separately agreed a maintenance service.
Do not use the service for unlawful content, fraud, phishing, malware, unsolicited bulk email, infringement of intellectual property or attacks on other systems. Do not misuse shared resources in a way that harms other customers. We may take proportionate action, including suspension, where necessary to address a security threat, unlawful activity or a material breach. Where reasonably possible, we will explain the issue and give you an opportunity to resolve it.
8. Backups and support
Keep independent, current backups of your website, databases and other important data. Any included platform backup facility is subject to the product’s stated scope and retention; it is not a guarantee that every version can be recovered. Additional backup, restoration, migration, design and maintenance work is included only where expressly agreed.
Contact info@baretamedia.co.uk for hosting and account support. Include your domain and a description of the problem, but never email passwords or full card details. Website edits, training and third-party software troubleshooting may require a separate quotation. No guaranteed response time or round-the-clock BMC support is included unless agreed in writing.
9. Personal information
We use account, contact, billing and technical information to provide and support the service, maintain security, meet legal obligations and manage payments. Relevant information is shared with hosting, domain and payment providers as needed for those purposes. Do not upload unnecessary sensitive information. Contact info@baretamedia.co.uk with privacy enquiries or to request the privacy information and any data-processing terms relevant to your use. This clause does not replace applicable privacy notices or data-protection obligations.
10. Problems, rights and changes
Please report service problems or complaints to info@baretamedia.co.uk so we can investigate and explain the proposed remedy. Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any liability or consumer right that cannot lawfully be excluded.
We will notify you of material changes to these terms before they affect future renewals. They will not retrospectively remove rights relating to an existing order. English law applies, without depriving consumers of mandatory protections or the right to bring proceedings in the courts available to them where they live.
